About our Practice

Our History
Dr Nick Gailer opened the practice in 1994. At that time there was no pharmacy in Greenhithe and ambulances could take up to 20 minutes to arrive. Over the years we have responded to many types of emergencies and we carry emergency equipment such as oxygen and defibrillator. We have specialised in many different areas of medicine including acupuncture, minor surgery and clinical drug trials. Dr Gailer has been the Principal Investigator for over a dozen clinical trials. Dr Gailer was the New Zealand pioneer of Ultrasound Guided Sclerotherapy, today one of the most popular treatments for varicose veins.

Enrolment with our Practice
You will be asked whether you want to enrol at our practice.  Enrolment is a process where you sign up with that practice as your preferred provider of your primary healthcare.  This long term relationship aims to improve your healthcare.  You also qualify for lower fees following your sign up.

Your Contact Details
Please keep us up to date with your contact details so we can do our best to contact you when needed for your healthcare.


Guidelines for Making Appointments
Standard appointments: are scheduled for 10-15 minute intervals.  Our fees are deliberately kept low and are based on consultations where the consultation and any related tasks (referrals, reports, result follow-up etc) is completed in 15 minutes. This will help to make time management more streamlined.

Longer appointments: If you think you need more than a 10 minute appointment, please remember to book a longer appointment or plan to return for a second appointment which will incur an extra fee.

Medicals: Insurance and driving medicals require longer appointments. Please ask the receptionist.  Please be specific.

Urgent: For life-threatening emergencies, dial 111. If you are acutely unwell please ring the surgery and ask to speak to the nurse who will make arrangements.

Waiting Times and Delays: We make every effort to run to time but on occasions unexpected emergencies or a consultation running over time will cause delays.

Repeat Prescriptions
We are happy to provide repeat prescriptions for certain stable ongoing conditions according to a policy developed by the practice, consistent with safe medical care.  You will be required to see your Doctor for a review at regular intervals to ensure your conditions are monitored properly to improve your health. Prescriptions ordered outside of consultation will attract an extra charge. Prescriptions can be requested via our Patient Portal or by telephoning the practice.

Test Results
Test results are available on our Patient Portal once they have been reviewed by the Doctor.  We will do our best to contact you with any results that we consider will affect your healthcare and to arrange follow-up and action if needed.  You are welcome to phone and ask the nurse for your results if you do not have access to our Patient Portal.

Complaints and Feedback
Please contact us early if you have any complaints so we can work together to put it right. Alternatively you can approach the Health and Disability Commission or the Medical Council of New Zealand if you feel this is warranted.  This is in accordance with the Health and Disability Act. We welcome suggestions in the suggestion box in reception area so we can improve our service.

Health Promotion
Our practice maximises the use of programmes that are funded and or released by the Ministry of Health, ACC or other health promotion activities or agencies. These programmes are based on the 13 health gain priorities of the Ministry of Health.